APPLE RETAIL MANUAL
How To Be a Genius: This Is Apple's Secret Employee
We read Apple's secret Genius Training Manual from cover to cover. We recently showed you just how badly some of Apple's retail elite behave when no one's watching, but surely they were taughtAuthor: Sam Biddle
The Apple Store Guide to Insanely Great Customer Service
Apr 28, 2016Apple is the fastest growing retailer in history and has dominated the holy covet of retail metrics, sales per square foot, almost since its inception, which hit $4,798 in 2015. Pair that with rampant expansion plans that puts the technology giant at 420+ stores around the world, and we're talking some serious revenue numbers, about $76 billion worth in the first quarter of 2016.Author: Humayun Khan[PDF]
The Secrets of Apple’s Retail Success
Apple Stores and do more than simply deliver a transactional experience. In short, they had to reinvent retail. Just as it changed the way people experience complex technology since the 1970s, Apple had to forever change the retail experience in 2001. This book covers - or should I say uncovers - the secrets of Apple’s stunning retail successes.
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Apple's Retail Secret: Full Service Stores - WSJ
Apple's successful retail formula includes intensive control of how employees interact with customers, scripted training for tech support and consideration of every store detail, confidentialAuthor: Yukari Iwatani Kane, Ian Sherr
Apple Repair and Repair Status Check - Official Apple Support
Apple Repair. We're here to help. Apple-certified repairs are performed by trusted experts who use genuine Apple parts. And only Apple-certified repairs are backed by Apple. Start your repair request now or scroll to learn more about Apple repair options.
Apple Store - Find a Store - Apple
Find an Apple Store and shop for Mac, iPhone, iPad, Apple Watch, and more. Sign up for Today at Apple programs. Or get support at the Genius Bar.
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